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Business Process Outsourcing

Basic facts

  • Bulgaria appeared on the global outsourcing map about 10 years ago but has already managed to attract leading international companies across most BPO segments
  • The number of employed in the Bulgarian BPO sector grew from 0 to approx. 15 000 over the last 10 years, and the sector already generates over €200 million in profits per year
  • Clients in Western Europe, North America and Asia are served from the BPO sector in Bulgaria – the majority being Fortune 500 or Fortune 1 000 companies
  • The average BPO company provides services in more than 25 languages

 

Expected biggest source countries for new contracts in Bulgaria

Source: Exentix

 

 

English and German are expected to be the most sought after languages.

 

IT&Internet, followed by tourism, telecommunications and retail are expected to generate the biggest interest in the Bulgarian outsourcing services.

 

Expected language demand in the industry in Bulgaria


 

A recent study shows that Bulgaria ranks 25 the world in terms of fastest internet connection (download speed Mbps)

 

Source: netindex.com

 

 

History


In 1999 AII Data Processing started with 10 employees to index information and perform editorial outsourcing for Reuters’ business products

In 2003 Euroccor was the first foreign company to open an outsourcing center in Bulgaria.

 

In 2004 Sofica Group started its activity and established itself as the largest Bulgarian-owned company in the sector.

 

In 2005 Coca-Cola HBC opened its outsourcing center, serving 26 countries from Bulgaria.

 

In 2006 HP оpened its Global Delivery Center in Sofia. The location was chosen in a competitive selection process involving 14 countries.

 

In 2007 IBM extended its Sofia Global Delivery Center, providing end-to-end business process services for IBM needs around the globe.

 

In 2008 the named one of top 10 best performing BPO companies globally in 2011, Sutherland Global Services established its office in Sofia.

 

In 2010 Bulgaria became one of the six designated HP delivery hubs for Back-office and IT support.

 

In 2012 Ingram Micro, one of the world’s largest provider of IT products and supply chain survices in the world, moved part of its business to Bulgaria

 

In 2013 Coca Cola Enterprises moved to Bulgaria its F&A operations, covering around 170 million customers in Western Europe

 

 

Real Estate

 

The modern office stock in Sofia is 1 533 000 sq m of which 45% is Class A.

Vacancy in the capital is about 30%.

Average prime office rent in Sofia is €10-12.

 

Average monthly prime office rent in Sofia and other selected European cities, (€/sq. m.)

 

Despite some evidence for recovering demand, Sofia’s residential real estate prices are still among the least expensive in Europe.