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60K

Established: 2008 
Employees: 1550 
Languages: 25

Activities: Customer support and Back office services, Technical support, Help desk, Sales

 

60K offers a wide range of contact bespoke solutions to meet a variety of customer requirements across a wide range of industries. Customer service and quality management are the ultimate competitive advantages of the company. 60k offers additional benefits like private healthcare and related compensations, food vouchers, free transportation to and from the office, game and recreation rooms, entertainment and social events, initiated by the company on monthly basis. 

60k is located in the two biggest cities in Bulgaria – Sofia and Plovdiv. Currently, 60k staff inhabit 7  floors of a 8 story building in Sofia and 3 floors in the Plovdiv office with a capacity of 1500+ agent seats in total. Both buildings are fully equipped with state of the art technology. The Sofia building is situated 10 min. by car from the Sofia Airport and 15 min. from the city centre.

The company is planning on opening another site in Sofia in the beginning of June 2018. The new building is capable of housing up to 1000 agents and has approx. 5000 sq. m. of office space.

In May 2010, just two years after the company was established, 60K acquired ISO 9001:2008 certification.

Since its establishment, 60k has participated in numerous industry contests and has won more than 40 awards for excellence. These include acknowledgement from renowned award organisations worldwide such as the Stevie Awards, UK Customer Experience Awards, Global Outsourcing Association and many other. The company is also a proud owner of an “Investors in People” Silver Award and is currently working towards acquiring a Platinum recognition under the organisation’s new framework.


Customers include:
∙    Broadband services for end customers and wholesalers 
∙    The word most famous and biggest site for online trade

∙    The oldest and best known name in leisure travel and package holidays provider 
∙    UK online fan to fan ticket exchange provider 
∙    American global company that combines fitness, entertainment and culture into a dance-fitness program. 
∙    USA company for customer service and loyalty measurement

∙    One of Europe’s biggest low cost airlines

∙    Several other boutique businesses