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Business Process Outsourcing

Advantages of the sector

Stable growth forecasted for the outsourcing industry in Bulgaria

  • The differentiation between ITO and BPO is gradually fading because of the growing complexity of the processes and overlapping of activities performed by the company.
  • The outsourcing industry is becoming an increasingly important taxpayer.
  • The sector is expected to contribute more and more to the national economy in the period 2016-2020


Bulgaria appeared on the global outsourcing map about 18 years ago and is rapidly growing as a destination

  • Bulgaria offers qualified and cost-effective workforce and advantageous rents of commercial space and very competitive overall costs of doing business.
  • The Annual Broadband Study by Cisco in 2010 ranks Bulgaria 5th in the world and 3rd in Europe in terms of internet speed.
  • Bulgaria prides itself on the system of foreign language secondary schools where after a year of intensive study of a foreign language the students switch to studying main subjects in the respective foreign language.
  • 98% of the students enrolled in secondary schools in Bulgaria study a foreign language, 73% study at least two foreign languages.
  • Attrition rate in BPO centers in Bulgaria is several times lower than that in the rest of Europe and India.
  • Bulgaria is among the leaders in the world in outsourcing and continues to be in top position in the ranking of outsourcing destinations by AT Kearny. Our country occupies ninth place. Although we are member of the European Union, the country offers conditions for maintaining a lower production and transport costs compared with most other Member States.
  • Office rents in Sofia are the lowest in the region and are likely to remain low due to oversupply of office space.