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Business Process Outsourcing

Human resources

Key facts on human resources availability in Bulgaria

  • Over 32 500 of the university students graduated in education fields that are suitable for the outsourcing industry
  • About 15 000 students pursue university degree in language studies including Chinese, Japanese, Hindi, Scandinavian, and Slavic languages every year
  • 98% of the students enrolled in secondary schools in Bulgaria study a foreign language (English) and 73% -at least two
  • More of 160 specialized language schools and about 10 000 graduates per year with the most popular language English followed by German, Russian, French and Spanish
  • A talent pool with strong aptitude for IT and traditions in the engineering industry
  • The trend shows that until 2020 there will be about 65 000 persons employed in the outsourcing industry


Potential human resource for BPO services in Sofia




  • National Trade and Banking High School, Sofia

    • Established in 1912 by Sofia Chamber of Commerce; • largest economic professional school, 1 200+ students

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  • First English Language School, Sofia

    First English Language School, Sofia

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  • German Language High School, Sofia

    • About 140 students per grade, the best 50 receive a German diploma, the rest – a Schprachdiplom (Certificate for German Language Proficiency); • Classes taught by German professors, study trips ...

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  • Veliko Tarnovo University

    • 14 000 students • Faculty of modern languages, Economics, Law, Mathematics and Informatics, Philosophy, History

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  • American University in Bulgaria

    • 1 200 students • A hub for gifted students from the region (63% international students)

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  • Svishtov Academy of Economics

    • 10 000 students • Faculties of Economic Accounting, Finance, Management and Marketing, Production and Commercial Business, IT;shtov Academy of Economics

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  • University of Plovdiv

    University of Plovdiv

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  • Ruse University

    • 8 000 students • Works with Cornell University in a Special Partnership Program;Faculties of electronics, business and management, transport and logistics, law, natural sciences; optional Engli ...

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  • University of Economics – Varna

    University of Economics – Varna

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  • University of National and World Economy- Sofia

    University of National and World Economy- Sofia

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  • Sofia University

    Faculties of Modern languages, Philosophy, Law, Pedagogy, Journalism and Communication, Economics and Business Administration, Mathematics and Informatics, Natural Sciences

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  • Sofia High School of Mathematics

    Specializes in mathematics and informatics for students between the grades of four and twelve; Intensive language programs introduced in the curricula.

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